Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by OC Tech Care ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

OC Tech Care provides onsite and virtual technical support services to residents and small businesses in San Clemente, Dana Point, Laguna Beach, Laguna Niguel, and Newport Beach, California. Our services include but are not limited to:

• Computer and device setup and troubleshooting
• Network setup and security
• Smart home device installation and configuration
• Software installation and updates
• Data backup and recovery
• Business IT support

3. Appointment Scheduling

When scheduling an appointment through our website:

• You agree to provide accurate and complete information
• You understand that appointments are subject to availability
• You agree to be present at the scheduled time for onsite appointments
• You agree to be available via phone or video call for virtual appointments
• You understand that cancellations with less than 24 hours notice may incur a cancellation fee

4. Service Area

Our onsite services are limited to the following areas in Orange County, California:

• San Clemente
• Dana Point
• Laguna Beach
• Laguna Niguel
• Newport Beach

Virtual services are available to clients in these areas as well.

5. Payment Terms

Payment for services is due at the time services are rendered. We accept major credit cards, cash, and electronic payment methods. Pricing for services will be discussed and agreed upon before work begins.

6. Service Guarantee

We strive to provide high-quality services and customer satisfaction. If you are not satisfied with our services, please contact us within 7 days of service completion, and we will work to resolve the issue.

7. Limitation of Liability

OC Tech Care is not responsible for:

• Data loss during service
• Hardware failures unrelated to our services
• Software compatibility issues
• Issues arising from third-party products or services

We recommend backing up all important data before any service appointment.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of OC Tech Care and is protected by copyright laws.

10. Termination

We reserve the right to terminate or suspend service to any client who violates these Terms of Service or engages in abusive behavior toward our staff.

11. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: support@octechcare.com

Phone: (949) 336-2471

Address: 34352 Pacific Coast Hwy Unit E, Dana Point CA 92629